Character Co.

SHIPPING

Character Co. currently offers same day delivery on all items in store for those residing in Winnipeg. Guest’s can also choose to order up to a week in advance for scheduled deliveries. 

Should you reside outside of our current delivery zones but would like to purchase an item in particular, please reach out to us directly at (204) 221-5557, or email at info@characterco.ca.

Please contact us if you have any questions.

 

RETURN POLICY

Return policy for cannabis related items:

  • Please note that all cannabis and cannabis derived products are final sale. 
  • Should there be an issue with quality or integrity of any cannabis or cannabis infused product, Character Co. will follow the Cannabis Act and all applicable provincial and municipal legislation to complete the return. 

 

Return policy for non-cannabis related items:

Any/all items purchased from Character Co. and/or any of its affiliates must meet the following requirements to be eligible for a refund:

1. Item(s) must be in original, brand new (unused) condition.
2. Item(s) must be shipped back and received in office within (30) days of the original delivery date.
3. Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
4. Item(s) must be returned in full to receive the full refund, missing parts will be deducted from the total refund.
5. Character Co. reserves the right to deny any return or exchange and may request additional information as a condition of a return.

 

Orders exchanged within 30 days:

Any/all items purchased from Character Co. and/or any of its affiliates must meet the following requirements to be eligible for an exchange:

1. Item(s) must be in original, brand new (unused) condition.
2. Item(s) must be dropped off or shipped back and received in office within (30) days of the original delivery date.
3. A photo of the item in the original, unused condition is also required.
4. Character Co. reserves the right to deny any return or exchange and may request additional information as a condition of an exchange. Our team inspects every return we receive before we issue a refund. If we find that a piece has been used in any way, we cannot grant a refund.

 

Returning or exchanging orders that are damaged:

If your order from Character Co. is damaged in shipping, DO NOT USE IT OR TRY TO FIX IT. Character Co. offers free exchanges shipping on any/all item(s) affected. If you receive damaged item(s) please reach out immediately to info@characterco.ca.

1. Item(s) must be in original, brand new (unused) condition.
2. Item(s) must be shipped back and received in office within (30) days of the original delivery date.
3. Must have (2) images of the product (1) zoomed in detail of the damaged area and (1) image displaying the item(s) as a whole.
4. Must have a brief description of the problem.

 

Received an incorrect item:

If you have received a wrong item DO NOT USE IT – no exceptions will be made. Please include your order number and a clear picture of the wrong item and Character Co. will either send a replacement or issue a full refund. If you use the item, in any regards, the contract between characterco.ca and the customer will be considered fulfilled and we cannot refund or exchange the item. 

 

Warranty

Some of our items such as vaporizers and scales have warranties. Please take the time to register your product if indeed a warranty card is included in the package. Items that come with warranties, are highlighted on the product pages.

 

Orders returned after 30 days

Products are not eligible for return, exchanges, or refunds after thirty (30) days.

NOTICE

Character Co. reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Character Co. and its affiliates reserve the right to refuse a return for any reason.

 

 

 

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* Must be of legal age and abide by local laws & regulations.